Exchange rules
⚠️ Important: Before using ARTERY, please read the rules; creating an application means agreeing to the service terms, exchange rules, and AML/KYC policy.
ARTERY — a service for exchanging digital assets, electronic funds, and fiat payment instruments.
User — a person who creates an exchange request.
This Agreement is deemed accepted from the moment an exchange request is created and remains in effect until the operation is completed, cancelled, or refunded.
📝 Exchange Request — a user's request to perform an exchange through the ARTERY website.
💰 Financial Asset — cryptocurrency, electronic funds, fiat money, or any other asset involved in an exchange.
💱 Exchange Rate — the exchange value for the selected direction at the time the request is processed.
🛡️ AML/KYC — verification of transactions, the user's identity, and the origin of funds.
Processing of an exchange request begins after funds are received to ARTERY's payment details.
The User undertakes to:
✅ provide accurate data and payment details;
✅ pay the exchange request on time and using the specified payment details;
✅ use only their own payment details;
🚫 not use the service for illegal operations;
🚫 not interfere with the website's operation or exploit vulnerabilities.
ARTERY sends funds only to the payment details specified in the exchange request.
The standard processing time for an exchange request is from 5 to 180 minutes after funds are received.
Processing time may increase due to delays by banks, payment systems, blockchain networks, AML/KYC checks, technical failures, or force majeure.
In certain cases, processing may take up to 3 business days.
If payment is received with a delay or the exchange rate changes, ARTERY has the right to recalculate the exchange amount at the current rate.
If the amount differs from the request, the service may:
✅ complete the exchange based on the amount actually received;
➕ request an additional payment;
↩️ cancel the request and issue a refund after verification.
After processing has started, the exchange request cannot be cancelled at the User's initiative.
When using a bank card, bank account, or fiat payment, ARTERY may request confirmation of ownership of the payment details.
The following may be required:
📷 a photo of the card;
👤 the cardholder's full name;
🧾 a receipt or payment confirmation;
🪪 an identity document;
🎥 video confirmation of the operation.
Transfers from third-party payment details may be rejected or sent for verification.
ARTERY has the right to conduct automatic and manual verification of operations.
If there is suspicion of high risk, fraud, or illegal origin of funds, the service may:
⏸️ suspend the exchange request;
🪪 request documents;
🤳 request a selfie, video, or payment confirmation;
📄 request information about the source of funds;
🚫 refuse service;
⚖️ transfer information to competent authorities if there are legal grounds.
Refusal to undergo verification may result in suspension of the operation, cancellation of the request, or refusal of service.
A refund is possible only after verification is completed and provided there are no restrictions from AML/KYC procedures, banks, payment systems, exchanges, or competent authorities.
A refund may be made to the sender's address, the original payment details, or other payment details after verification.
Network fees, payment system fees, service expenses, and an AML-case fee of up to 5%, but not more than 100 USDT / USD, may be deducted from the refund amount.
Funds sent without an exchange request, to incorrect details, or to outdated details are refunded only if technically possible and after the User is identified.
ARTERY is not responsible for:
❌ errors made by the User when filling out an exchange request;
❌ transfers of funds to incorrect payment details;
❌ delays by banks, payment systems, exchanges, or blockchain networks;
❌ actions of third parties;
❌ exchange rate changes after the request is created;
❌ restrictions or blocks imposed by external providers.
The User is responsible for the accuracy of the provided data and the legality of the origin of funds.
ARTERY has the right to refuse an operation or restrict access if the User:
⚠️ violates the service rules;
📝 provides false information;
🚫 refuses verification;
⛔ uses the service for illegal purposes;
🛠️ interferes with the website's operation;
💸 exploits vulnerabilities to obtain benefits.
ARTERY processes personal data only for exchange operations, AML/KYC checks, fraud prevention, security, and compliance with legal requirements.
The data may include full name, documents, contact details, payment details, IP address, device information, and operation history.
Transfer of data to third parties is possible only where there are legal grounds or an official request from competent authorities.
ARTERY is not responsible for delays or inability to fulfill obligations due to circumstances beyond the service's control, including failures of banks, payment systems, blockchain networks, technical accidents, hacker attacks, actions of government authorities, military actions, natural disasters, and other emergency situations.
In such cases, ARTERY has the right to suspend the operation, cancel the exchange request, or recalculate the exchange amount at the current rate.
Questions regarding exchange requests, refunds, verifications, and disputed situations should be sent to ARTERY support through the online chat or contact channels on the website.
Requests are reviewed within a reasonable time, taking into account the complexity of the situation.
ARTERY has the right to amend these rules without prior notice. The current version is published on the website.
Continued use of ARTERY means the User's acceptance of the current version of the rules.