Exchange Rules
Clear exchange terms: payment deadline, rate fixation, processing, refunds, and support.
Before creating an order, check the exchange direction, rate, amount to receive, fees, limits, and processing time. Provide valid contact details and use only payment details that belong to you.
After you click “Create order,” a unique number is assigned to the order. Payment details may be changed only through official support, from the address or account stated in the order, and after additional confirmation.
Pay the full order amount within 20 minutes after receiving the payment details, unless another period is shown for the selected direction. Make one transfer and use only the details shown in the active order.
Fiat funds are considered received after they are actually credited to ARTERY. Cryptocurrency is considered received after it arrives through the specified network and obtains the required confirmations. The exact number is shown in the order and in “Network Confirmations.”
ARTERY fees and payout costs are included in the order calculation. Any sending fee charged separately by the user’s bank, wallet, or blockchain is paid by the user: ARTERY must receive the amount stated in the order. A payment made after the deadline, without an order, to old details, through the wrong network, or for a different amount is treated as an erroneous payment.
The rate type and calculation source are shown before the order is created. Depending on the direction, ARTERY may use data from the Bank of Russia, Binance, Bybit, MEXC, Rapira, or a connected liquidity provider.
A fixed rate remains valid for the order payment period, normally 20 minutes. A floating rate is calculated finally after the full amount and the required network confirmations are received.
If payment arrives late or the amount differs, ARTERY first provides a new calculation and offers a choice: exchange at the current rate, add the missing amount, or receive a refund. A payout at a changed rate is made only after the user’s explicit consent.
Normal processing takes 5 to 180 minutes after the funds are received. If documents or an additional AML/KYC review are required, processing may take up to 3 business days after all requested information is provided. Time during an official hold by a bank, payment system, network, or public authority is not included.
Funds are sent to the details stated in the order. Order status updates are sent through the user’s selected contact channel. The exchange is complete only when the user actually receives the funds.
ARTERY may request a receipt, account holder name, masked payment details, identity document, selfie, video, or source-of-funds evidence. Reviews follow the AML/KYC/KYT Policy.
A third-party payment may be suspended, rejected, or refunded after review. Do not make additional payments or change details unless support instructs you to do so.
Contact support and provide the order number, amount, payment date, and TXID or receipt. After review, ARTERY will offer completion on agreed terms or a refund.
A refund is sent to the originating address or original payment details, normally within 3 business days after approval. Only documented direct network, bank, payment-system, or refund costs are deducted. No fixed penalty or separate “AML fee” is charged.
A refund to a third party is possible only where legally justified and after additional verification. A completed irreversible transfer sent to details entered incorrectly by the user may be technically impossible to recover.
If a bank, payment system, exchange, or network fails or blocks a transaction, or if a cyberattack, public-authority order, or another event outside ARTERY’s control occurs, the order is suspended. Support explains the reason, required steps, and available options: completion, refund, or another technical method.
The method of completion may be changed only with the user’s explicit consent. Where a binding restriction prevents a payout or refund, it is completed after the restriction is lifted or a binding decision is received.
After payment, contact ARTERY only through the online chat, email, or Telegram listed on the “Contacts” page. Include the order number and TXID or receipt. An initial response is provided within 24 hours, and support continues until the user actually receives the funds.
The User Agreement, AML/KYC/KYT Policy, and “Network Confirmations” section supplement these Rules. An order is governed by the document versions effective when it was created, unless the user separately agrees otherwise or the law requires it.